Hey Mr Postman.
Our lead make time at present is four weeks, I know for some of you this is not great. We make all of our books candles to order, we don’t hold stock for two reasons, firstly we have such a variety of sizes and items I wouldn’t know where to start with what to make in advance. Secondly, we want you to have the freshest candles possible. Sometimes when candles sit around they discolour and lose fragrance quality which is one thing we wouldn’t like
Uk postage is quick and simple we send everything first class and as with all first class post items are scanned as they are handed to you so we have a way of tracking them.
One of the things we always get asked about is why is our postage is high? Now this is always a tricky one because we send all of our international post on a tracked and signed for service so we know exactly where your parcel is and that we can find it if it takes a little longer than normal to get to you. Believe it or not we actually lose money on international post so we can keep it as low as possible. We can only send up to 2kg internationally so if you have ordered a lot of items please expect it in more than one parcel. If you have any questions regarding post please don’t hesitate to ask.